FAQ

REGISTRATION

Do I have to register before placing an order?
No, Guest Check-out is available as well. However, our registration process is fast, free, and will ultimately save you time for future purchases.

Why should I become a registered user?
Being a registered user expedites the ordering process as you will not be required to re-enter your shipping or billing addresses every time you order online.

How do I change my account information?
After you log in to your account with your email address and password, you will automatically be directed to your account dashboard where you may update/edit your account information.

ORDERING
Can I order by phone?
Yes, you can easily order over the phone by calling our toll free number 1.800.732.2328 to place your order with our Customer Service Representatives during our office hours (Mon-Fri 8:30 am to 4:30 pm US Pacific Time). When you place an order through our toll free number, the shipping costs and delivery schedule are the same as our online shipping costs and delivery schedule. If you are having trouble placing your order on our website, please feel free to call us and place an order over the phone.

What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, Diners Club, JCB, Apple Pay, Google Pay, PayPal, Shop Pay, and Venmo.

Can I modify or cancel my order?
Please note that there is no guarantee we will be able to change or cancel your order. However, to attempt to make changes or cancel your order, you must contact Customer Service at 1.800.732.2328 during our business hours (Mon-Fri 8:30 am to 4:30 pm US Pacific Time).

Why is my payment being declined?
Please make sure to agree to the Terms and Conditions and check the box of Agreement before placing an order. Also, for all credit payments, the billing address on the account must match the billing address of the credit card.

ORDER STATUS
How do I check on the status of my order?
You may check the status of your order through the confirmations sent via email when your order has been received or when your shipment has been processed. If you did not receive any confirmation emails, please check your email spam filter. Additionally,you may view the status of your order by logging into your account on our website. Please make sure to have your order number and email address available. Please allow for a 24- to 48-hour time period to pass before any order changes appear.

SHIPPING
Which international countries do you ship to?
Unfortunately, Prince of Peace does not ship outside of the United States.

How do I track my package?
For items shipped to a physical address, you will receive a Shipment Notification email with your carrier information, estimated delivery date and, if available, a tracking number.

Can I change my shipping address after placing the order?
If you want to change the shipping address after your order has been placed/shipped, you must contact our Customer Service. If your order has been shipped, an additional fee will be applied to have the address changed.